3/16/20

COVID-19 and our MVLR Family

Dear “Family,”

It seems each day is bringing a new message. We are taking the current situation moment by moment. Please find yours below:

I currently have reservations at MVLR

• FIRST and foremost, if you are ill or concerned that your symptoms may be connected to COVID-19, please stay home and call your healthcare provider.
• If you have concerns about your reservation, please feel free to call any time during lobby hours.
• We have implemented temporary new ways to communicate with you, in person, that create minimum human contact but still allow us to interact.
• We are following all regular cancellation policies at this time.
• If you are having trouble getting through to your OTA, Booking.com, please call us to see if we can help.
• We are suggesting NOT cancelling reservations that are more than 2 weeks out. We don’t know what’s going to happen and have easy cancellation policies. Better to NOT rush into the panic but be cautious instead.
• If you need to cancel, we’d like you to think about changing your dates. Planning on continuing normal lives is important to us all.
• Although we won’t have much personal interaction, we are looking forward to serving you!

I am considering making reservations at MVLR

• FIRST and foremost, if you are ill or concerned that your symptoms may be connected to COVID-19, please stay home and call your healthcare provider.
• Go ahead and give us a call! We are here to help you!
• We have implemented temporary new ways to communicate with you in person that create minimum human contact but still allow us to interact. We will continue to adapt each day.
• Lake Chelan is a great place to be OUTSIDE. That is what is being recommended. Sunshine is GOOD!

We continue to take this matter seriously and wish for the best health and happiness of our staff and you, our MVLR Family.

We look forward to seeing you soon.

Sincerely,
Kim and Gerry Ustanik
509-687-9505
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