Our MVLR Staff and Family (that’s you!) ARE Our Priority

Dear Family and Friends,

We continue to monitor and look for ways to adapt to this confusing time we are currently living in.  A few things are certain: We all have a lot to learn, we are all going stir crazy, and our businesses all need us. It remains imperative that we all take responsibility for the utmost care of ourselves and our fellow Americans as we continue to move around outside our homes.

While we urge all Americans to hold tight to their given rights and consider it YOUR CHOICE to travel or not to travel, we have adjusted some of the ways we are functioning here at The Lodge and the way our amenities are used.

You can be assured that we continue to take impeccable care of the Mountain View Lodge & Resort grounds, rooms, and all areas of our property.  The level of cleanliness you have come to expect will not be compromised and we have taken additional care to ensure the safety of our housekeeping staff and those guests who follow in each room.

So that we can be assured of our own safety and that of our other guests, if you have been sick or recently exposed to those that have or may have Coronavirus, we request that you choose not to book a room at this time.

For now, we want you to know that we appreciate you and truly value you in our lives.  We wish you the best of health and happiness and look forward to seeing you.

Please continue reading below for our property procedures and feel free to contact us with any

questions, thoughts, or concerns.  We love hearing from you!

Sincerely,

Kim and Gerry Ustanik

509-687-9505

 

DAY OF ARRIVAL:

  • You will be given access to our Whistle messaging services. A great way to communicate with us about anything you might need before your arrival… and DURING your stay.

REGISTRATION:

  • Per Governor’s mandate: masks are required to enter our lobby.
  • One reservation or traveling “group” will be allowed in the lobby at a time. Others will kindly be asked to wait outside the door.
  • Each guest will be provided a quick Check In and have access to MVLR Guest Services and local information.
  • You will receive your wristbands, one for each REGISTERED guest. These are a requirement of any/all property use (OUTSIDE guests are NOT allowed at this time).

DURING YOUR STAY:

  • In the Lobby
    • You will have access to all our gift shop and MVLR food & beverage items here.
    • You will have access to pool towels, grilling kits, games, and any other item you might need to check-out.
    • You will also have access to scheduling your use of property amenities
  • Whistle
    • Our new messaging system has proven to be a great way to communicate your needs about anything from scheduling use of the Pool Area and Pavilion amenities to getting extra towels, extending your stay, asking questions about local activities, and even check-out.
  • Breakfast
    • It is our first summer, ever, to provide a light start to the day for our MVLR Family while they are here. We are happy to have added this amenity for you!
    • Grab N Go bags consisting of a pastry, juice box and bottled water will be available in the Lobby between the hours of 8a-10am daily.
  • Stay-over Service
    • To protect the health of both our guests and our staff during this uncertain time, entrance to your room has been limited. Stay-over service will not be allowed.
    • Please ask if you would like/need additional room amenities during your stay. We are here for you!
    • Garbage cans are located along the walkways, in the Pavilion and pool areas, and in the yard. The main dumpster is near the entrance to the property.  If you need additional garbage bags for your room, they are available in the Lobby.
  • Use of Amenities – so far, everyone has been VERY courteous and understanding…
    • Pool/Hot Tub Area
      • Limit of 15 people or one traveling “group” at a time.
      • MUST be scheduled with Front Desk in person or via Whistle – after check-in.
      • Timing is limited to approximately 1.5 hours/time BUT is subject to extending IF other guests have NOT scheduled. Whistle is a great communication tool if you’d like to check in as you near the end of your scheduled time.
      • Guests will politely be asked to shift to another activity if they have surpassed their time.
    • Grills
      • Two grills are available: East and West.
      • There is a limit of 4 people per grilling area.
      • MUST be scheduled with Front Desk in person or via Whistle.
      • Timing is limited to the length of time needed to prepare food.
      • Picnic tables are all around the property for guests dining or game use.
    • Fire Pit
      • 5 people per “side,” or 10 total, or one traveling “group” (if larger) are allowed
      • MUST be scheduled with Front Desk in person or via Whistle.
      • Since evenings around the fire pit are very popular:
        • Timing is limited to approximately 1hour/time BUT is subject to extending IF other guests have NOT scheduled. Whistle is a great communication tool if you’d like to check in as you near the end of your scheduled time.
      • Guests will politely be asked to shift to another activity if they have surpassed their time and guests are waiting.
    • Yard Games – Giant Jenga, Corn Hole and Giant Connect Four
      • Are available in the yard for guests use.
      • There is no requirement to schedule.
      • Bean bags for the corn hole game are available for check out in the lobby.
    • Picnic tables and lounge chairs
      • Are plentiful and spread out all around the yard.
      • There is no requirement to schedule.

CHECK-OUT:

  • In person
    • Please stop by the Lobby to say goodbye and return your room keys. We’d love to wish you a pleasant journey!  Wear your mask, of course.
  • Via Whistle
    • If you’re keeping your interactions limited or are leaving before the lobby opens, please feel free to send us a quick message via Whistle and leave your keys in your room. We will wish you safe travels that way!
    • If there is a remaining balance, it will be posted to the credit card you swiped at arrival and a final folio will be emailed to you.

 

RIGHTS AND RESPONSIBILITIES

We consider it solely our guests’ individual responsibility to look out for their own health and welfare.  It is not our job to enforce individual rights during peaceful activity, but we will manage our own property policies and enforce our own rules which each guest agrees to abide by when signing the registration contract at arrival.  These areas of enforcement include but are not limited to the scheduled use of amenities, number of occupants in the Lobby, all pet policies, payments due, quiet hours, and the assurance of peaceful relaxation of all guests.  We will behave in a respectful and courteous manner and expect that every registered guest of Mountain View Lodge & Resort do the same.

NOTE: When you sign your registration card, you are agreeing and assuming responsibility for the full payment of your reserved room stays.  Although, we want you to know that we respect your right to stay or go, there will be no refunds for early departures.