The Mountain View Lodge & Resort and Resort takes every precaution to protect our guest's information.
When guests submit sensitive information via the Mountain View Lodge & Resort website, the information is protected both on-line and off-line. When our registration/order form asks a guest to enter sensitive information, such as a credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. Our servers encrypt all of your personal information including: credit card number, name, and address so it cannot be read as the information travels over the Internet. While on our secure-page reservation order form, the yellow lock icon on web browsers like Firefox and Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'. The locked icon always tells a user they are on a secure page. You will also know your connection becomes secure during the checkout process by seeing the "S" for "secure" in HTTPS://... in your browser's address block.
While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect our guest's information off-line. All of our guest's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservation specialist) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time we add new policies, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our guest's information is protected. If you have any questions about the security at our website, or the services provided at the Mountain View Lodge & Resort, you can send an email to or call 509-687-9505 between the hours of 8:00am and 5:00pm Pacific Standard Time
Reserving a room at the Mountain View Lodge & Resort is absolutely safe. We guarantee, with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event you are subject to fraudulent charges, as a result of making a reservation through our website, we will cover your liability up to $50. This applies ONLY if the unauthorized use of your credit card resulted through no fault of your own while using the Mountain View Lodge & Resort secure servers, AND providing you notified your credit card provider in accordance with its reporting rules and procedures.